Refund Policy

1. Refund eligibility

You may request a refund within 7 days of the original purchase when none of the purchased credits have been used. Duplicate charges, verified unauthorized charges, and purchases we cannot deliver are eligible for review regardless of credit usage.

Used credits, partially consumed credit packs, renewal periods already used, and dissatisfaction with a valid AI output are normally non-refundable, except where applicable law requires otherwise.

2. Test Drive purchases

Test Drive is a one-time purchase and never renews. It is limited to one purchase per verified account. The same 7-day, unused-credit refund rule applies.

3. Subscriptions and cancellation

Starter and Creator renew monthly until canceled. You can cancel through the billing portal in your account. Cancellation prevents the next renewal and does not automatically refund the current period; access continues until that period ends unless stated otherwise.

4. Requesting a refund

Email support@seedance2app.com from your account email and include the Creem order or receipt ID and reason for the request. We aim to respond within 3 business days.

5. Processing time

Approved refunds are issued through Creem to the original payment method. Banks and payment providers generally take 5–10 business days to post funds. Creem may also issue refunds or handle chargebacks where required by law, card-network rules, or fraud controls.