How can we help?
Contact us about accounts, billing, refunds, generation issues, privacy requests, or product feedback.
Last updated: July 23, 2026support@seedance2app.com
Send your message from the email connected to your Seedance account. For billing questions, include the Creem order or receipt ID, but never send a full card number or password.
Email support →Response times
We aim to respond within 3 business days. Payment security, unauthorized charges, and account-access issues are prioritized.
Self-service
Signed-in customers can review credits and open the Creem billing portal from your account. Subscription cancellation is available there without contacting support.